How long does it take to process my order?
I make every effort to fulfill orders as quickly as possible. Understand I am one human and am not perfect. Each item takes several hours to 3D print (often longer than 24 hours each) and quality check. Please allow 1-2 weeks for processing.
Where do you ship?
I am able to ship products both domestically and to a select number of international destinations. Shipping times will depend on your location. Per USPS, please allow 2-8 business days for domestic delivery, but is not guaranteed. International shipping is longer, often expected between 4-6 weeks but also not guaranteed.
Our products ship directly from my studio in Georgia. You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
Makers Ace is not responsible for any packages held by international customs agencies and it is not the responsibility of MAkers Aak to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, I will not refund the charge for original shipping.
If it is a custom piece and it is returned to us, you should contact us immediately to arrange reshipping as custom orders are final sale and I cannot refund you for the purchase.
Should Makers Ace mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, I will email an invoice for the balance due. This will need to paid immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Makers Ace is not responsible for any additional fees that may incur in order to reroute or reship the package.